These are some of the frequently asked questions we receive, Element 22 will always endeavor to resolve any query you may have promptly and fairly.
SHIPPING WITHIN AUSTRALIA
Orders made online to a delivery address within Australia will be dispatched via Australia Post and will normally arrive within three business days from date of dispatch. The current Standard Shipping Rate on all deliveries within Australia is at a flat rate of $12.00.
SHIPPING TO NEW ZEALAND
Orders delivered to New Zealand are shipped via Express Courier. Orders should normally arrive within 5 business days from dispatch. The current Standard Shipping Rate on all deliveries within New Zealand is at a flat rate of AUD$20.00.
Element 22 provides shipping to most destinations around the world using Express Courier. Orders should normally arrive within 7 business days from dispatch. The current standard shipping rate to all international destinations is at a
CUSTOMS, DUTIES AND TAXES
The shipping charge covers transport only and will not include any extra import liabilities imposed by local Government. Customers confirming an order accept full responsibility for any Customs Charges incurred and are considered to be importing goods into that country. Element 22 take no responsibility for this part of the process, it is the legal responsibility of all customers as the importer to cover all taxes, duties and charges from their local Government. Customers are advised to check with their local customs office in they are unsure before placing and order and making a payment. Such charges normally require payment before release of an order from the respective customs office prior to the delivery of an order. Under no circumstance will Element 22 accept returns due to an objection with the customs charges by the customer. Element 22 reserves the right to make changes to the following at any time without notice, this includes the Method of delivery; the Rates charged on shipping; the Carrier or Shipping provider.
Returns & Exchanges
What is your Exchange/Return policy?
90-Day Returns and Exchange
If your kit does not fit as you expected or has a manufacturing fault, we will offer you an exchange. Please email firstname.lastname@example.org and let us know your order number and the reason for the exchange. Goods must be returned within 90 days of purchase, in their original condition, unworn, unwashed, with tags and in their original packaging. If the product is not returned in this condition, then Element 22 will not process the exchange. We will notify you via email once your return has been processed. It is recommended that you keep a tracking number of your parcel, as we are not responsible for any lost parcels.
Return address for exchanges
Element Twenty Two Pty Ltd
PO Box 7144
Southport Park, QLD, Australia, 4215
If in the event that we are sold out of the desired size when you return a garment that is the wrong size, we will offer you a full refund of the purchase price or you can elect to wait for the arrival of new stock. If something is faulty we will offer to refund or replace the product, provided the garment is returned within 90 days of purchase, with proof of purchase, the garment is unworn, unwashed and with tags.
Retail & Sizing
How do I know my size?
Please refer to our size guide on the website.
Can women wear men’s kit?
Yes, definitely, it is quite common for women to wear a men's kit, a number of women prefer wearing a men’s kit and it just comes down to a matter of preference. The main difference is in the sizing. We recommend going down a size e.g. a women's Small would be a men's X-small.
How should I care for my Element 22 kit?
Element 22 utilise the highest quality and most technologically advanced high performance fabrics. Like any high performance product special care is needed and this kit is indeed high performance. Follow these simple instructions and you will enjoy many kilometres in your Element 22 kit.
First choice would be wash your kit by hand, however, inside a protective laundry bag on a delicate wash is also fine.
Always wash your kit in cold water use cold water using high quality laundry detergent. Never use softeners or bleach as these products will cause the colour to run and damage the chamois.
Always hang dry your garment outdoors or in a well-ventilated area. Never use a tumble dryer as this will cause damage to the structure of the fabric.